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Frequently Asked Questions
Thank-you for your questions: to help find answers, we have sorted questions based on Fine Art Prints, Original Paintings, and Other Questions.Please don't hesitate to 'Contact Us' if you have further questions.
A: For Fine Art Prints
How long will it take to receive my order?
There are two parts involved with your order: processing time and shipping. The average time to process the Fine Art Print you ordered is from 5 to 7 days. If you ordered a face-mount to acrylic Fine Art Print, the average time to process is 7 to 10 days. Also an over size canvas or a large order may increase processing time. Shipping adds additional time to this.
Note: from mid-November to mid-January the processing time may also increase due to the holiday season.
How is my order packed?
Your order is packaged by experts in shipping so it is professionally wrapped and packed for safe shipping.
What company do you ship with?
Your order is shipped directly from the location when the Fine Art Print is created. Within North America, Fed Ex is the shipper of choice and a tracking number is issued to you at the time of shipping.
Note: your order cannot be shipped to a PO Box so please provide your actual street address when you order.
Can I hang my canvas in a bathroom location?
Yes, just make sure the canvas is not in direct contact with water.
Is the canvas giclée quality?
Yes, only archive inks and artist grade canvas are used. The image on your canvas is digital produced on inkjet and latex printers.
How is the canvas stretched?
The canvas is stretched over 1.5” or.75” kiln dried stretcher bars.
Are frames available for canvases?
Yes, a float-frame option is available. You can select a frame when you are selecting the Fine Art Print: click on the option to view how the canvas will look in a frame.
Does hanging wire come with the canvas.
Yes, all canvas come with hanging hardware. Your canvas is ready to hang.
B: For Original Paintings
How are original paintings shipped?
Original Paintings are shipped directly from Jim Pescott’s Studio. Jim takes the original painting to a shipper when it is wrapped and packed professionally for safe shipping through the services of Fed Ex, Canpar or DHL. A tracking number is created and sent to you when shipping starts.
Is my original painting ready to hang?
Yes, hanging hardware is included and a hanging wire is attached.
Is my original painting framed?
The original painting is on an unframed 1.5” profile canvas: the edge is coloured black. It is possible to frame the canvas: we recommend a float-frame to display your original painting. Jim is happy to assist you with framing (there is additional cost for this) or you may prefer to use a frame shop you have used for other art you have framed.
Is the original painting UV protected?
Yes, the professional acrylic art paints used include protection against UV damage. Also, when finished, an acrylic varnish is applied to the surface of the original painting: the varnish include protection against UV damage. And it is always recommended that you avoid locations when there is direct sunlight when hanging any original paintings.
Is a Certificate of Authenticity provided?
Yes, a Certificate of Authenticity is shipped with the original painting. The Certificate describes the painting and confirms it was painted by Jim Pescott. The certificate also provides information on how to care for your original painting.
C: Other Questions
What if the order arrives damaged?
Please contact us immediately! Take a photo of the damaged package and a photo of damage to your Fine Art Print and email this to us for response and instructions.
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Merchant: 30 Day Total Satisfaction Guarantee . . . if you are not satisfied with your purchase, please return it for a full refund: No Questions Asked.. Shipping is at the customer's expense. Artwork must be insured by the customer for return and inits original packaging. Please take photos of the artwork and packaging before return shipping. Will Refund full amount upon receipt of returned package.
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Verified Archival Materials Used
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Description from Merchant:
All inks for printing and acrylic paint for Original Artwork are Archival Pigments and UV Resistant. Top quality stretchers are used for both Original Artwork and Canvas Prints as well as top quality paper and materials for all printing done by Print Partners. Professional quality acrylic paints and gels mediums are used for all Original Artworks. As well, Museum quality hanging wire and attachments are used for all prints and originals. Both are ready to hang.
